Frequently asked questions

With over 13 years of experience in Asheville—we combine luxury vehicles, professional chauffeurs, and exceptional attention to detail to deliver a seamless, stress-free experience—every ride, every time.

Yes. Discretion, punctuality, and professionalism are core to our service.

Absolutely. Please let us know in advance and we’ll do our best to exceed expectations.

Our transportation services are available 24 hours a day, 7 days a week, by reservation. Whether you need an early morning airport pickup or late-night event transportation, we are here to serve you. Our customer service team is available during standard business hours to assist with bookings and inquiries at at (828) 407-0221.

Reservations can be made on our website through our online booking system or by contacting our office directly at (828) 407-0221. Provide your pickup location, destination, date, time, and passenger count. We will confirm your reservation promptly and send you an email confirmation with all the details.  Advanced reservations are strongly recommended.

We recommend booking as early as possible—especially for airport transfers, weddings, holidays, and fall color peak season—to ensure availability.

Yes, subject to availability. Same-day requests are best handled by phone for the quickest response. Call us directly at (828) 407-0221.

Pricing is based on factors such as vehicle type, service duration, distance, and time of day. All pricing is transparent and confirmed prior to your trip.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Payments are processed securely through our online booking system. For corporate clients, we offer easy account setup with direct billing options. All pricing is transparent with no hidden fees or surge pricing.

Gratuity is not included in our quoted rates. While tipping is entirely at your discretion, it is always appreciated when our chauffeurs deliver exceptional service. You may add gratuity during the booking process or provide it directly to your chauffeur at the conclusion of your trip.

Possible additional fees include extremely early/late rides, wait time, parking, tolls, or itinerary changes. These are always communicated clearly.

Yes. We monitor your flight in real-time using advanced flight tracking services. Your chauffeur will automatically adjust their arrival time based on your actual landing, so there is no need to call us. Whether your flight is early or delayed, we will be there waiting for you when you arrive.

No worries! We monitor your flight in real-time and adjust for flight delays ensuring your chauffeur is there when you land.

Your confirmation will include detailed pickup instructions, and your chauffeur will contact you upon arrival. They will display your name on their phone for easy identification and provide complimentary luggage assistance.Typically your chauffeur will meet you at baggage claim or outside of the terminal gates as you exit.

Yes. In addition to the Asheville Regional Airport, we provide airport transfers to Charlotte Douglas International Airport (CLT), Greenville-Spartanburg International Airport (GSP), Tri-Cities Airport (TRI) and Hartsfield-Jackson Atlanta International Airport (ATL).

Yes. All of our chauffeurs are professionally trained, fully licensed, and insured. They undergo comprehensive background checks and are committed to providing safe, punctual, and discreet service. Our team embodies our brand promise of VIP precision and luxury comfort, ensuring a calm, refined experience from pickup to drop-off.

Our luxury fleet includes the Volvo S90 Sedan (3 passengers), Lincoln Aviator SUV (4 passengers), Chevy Suburban SUV (6 passengers), Executive Ford Transit (14 passengers), Mercedes Sprinter (14 passengers), and Mercedes Sprinter Limo (12 passengers). All vehicles are meticulously maintained, immaculately cleaned, and equipped with premium amenities.

Yes, requests can be made at the time of booking and are honored whenever possible.

We proudly serve Asheville and the surrounding Western North Carolina region and the upstate of South Caroline, with long-distance and out-of-state trips available upon request. Our service area includes Downtown Asheville, The Biltmore Estate, Omni Grove Park Inn, Highlands, Cashiers, Sapphire, Black Mountain, Maggie Valley, Cherokee, Charlotte, and Greenville, SC. 

Absolutely! We specialize in weddings, corporate events, private tours, concerts and special occasions. See our service offerings page for more information. 

Yes. Hourly service is available for events, meetings, and flexible itineraries.

Cancellation policies vary by service type. The exact cancellation terms will be provided in your booking confirmation. Please contact us directly if you need to modify or cancel your reservation.

We do our best to accommodate schedule or itinerary changes when notified in advance.

No. All vehicles are strictly non-smoking.